FAQ
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Booking & Payment
How do I book a stay?
You can book directly here on our website for the best rate, or find us on Airbnb and VRBO.
Is payment required in full at the time of booking?
Yes, all stays are paid in full when you book. If you need help or have questions before booking, feel free to reach out!
Do you offer discounts for returning guests?
Yes! Returning guests receive exclusive discount codes - be sure to join our email list to stay in the loop. -
Check-In / Check-Out
What time is check-in and check-out?
Check-in is after 4pm, and check-out is by 10amCan I request early check-in or late check-out?
When availability allows, we’re happy to offer early check-in or late check-out for a small fee. Just ask! -
Amenities & Features
Is there Wi-Fi at the cabin?
Yes, we have fast and reliable Wi-Fi throughout the cabin.What kitchen items are included?
We’ve stocked the kitchen with cookware, dishes, utensils, a coffee bar with syrups, filters, sugar, creamer, and tea. You’ll also find kids plates/utensils/drinkware, as well as outdoor dishes should you want to enjoy a meal al fresco. We also have a large selection of small appliances such as a blender, toaster, and air fryer. All you’ll need to do is bring groceries!Is there a hot tub?
Yes! Enjoy a private 7-person hot tub with views of the wooded yard.Tell me more about the mini golf course!
We have a 6-hole light up mini golf course right in the backyard - exclusive to our guests. The lights will automatically turn off at 11pm. If you’d like a certain color set up, or need the lights off earlier/later, feel to reach out to us! -
Location & Area
Where is Honey Bear Hideaway located?
We’re in Sevierville, TN - just minutes from Pigeon Forge, Dollywood, and the entrance to Great Smoky Mountains National Park.Is the cabin secluded?
Yes, the cabin is surrounded by trees for privacy, while still being close to town and local attractions. -
Families & Kids
Is the cabin kid-friendly?
Absolutely! We have board games, a pack-n-play crib, a high chair, a kids’ climbing dome, lots of toys for all ages, and the mini golf course.Do you have baby gear?
Yes, we provide a pack-n-play and high chair. If you need additional items like strollers, or baby gates, we’ve partnered with BabyQuip for local baby gear rentals. You’ll find our affiliate link HERE -
Pets
Do you allow pets?
Yes, we welcome dogs with a $200 pet fee. We also provide a medium crate, bowls, blanket, and towel for your pup to use during the stay.Are there rules for bringing pets?
Dogs must be crated when you’re away from the cabin. Please pick up after your pet and supervise them outdoors - there’s wildlife in the area! -
Policies
What is your cancellation policy?
Please refer to our booking platform or direct booking terms for the full cancellation policy. We do recommend travel insurance for peace of mind.Do you allow parties or events?
No, we do not allow parties or events. The cabin is intended for quiet, family-friendly stays. -
What to Bring / What's Provided
What should I pack for our stay?
We recommend bringing groceries, personal toiletries, and outdoor gear for hiking or exploring. We provide towels, linens, and basic kitchen and bathroom essentials.Is firewood provided for the fire pit?
No, we provide a gas fire pit- no wood needed. Just turn it on and enjoy.Is charcoal provided for the grill?
No, we do not provide charcoal. This can be purchased right down the street at the grocery store. -
Contact & Emergencies
Who do I contact during our stay if we need help?
You’ll receive contact info in your welcome guide. We’re available for questions or issues during your stay and respond quickly.What if there’s a power outage or emergency?
Our welcome guide provides instructions on what to do and who to contact in case of any emergency.